Privacy Policy

1. Introduction

Welcome to Chatkara Store (accessible at chatkarastore.com). We deeply value the trust you place in us when sharing your personal information. This Privacy Policy details how we collect, store, utilize, and protect your information when you browse our website or purchase our homemade pickles.

2. Information We Collect

• Customer Details: Full Name, Email Address, and Phone Number for order confirmations and dispatch alerts.
• Shipping Data: Complete shipping address and postal pincode for courier delivery across India.
• Payment Information: We do NOT store your credit/debit card numbers or UPI PINs. All financial transactions are securely processed by Razorpay using bank-grade 256-bit encryption.
• Technical Data: IP address, device browser type, and anonymous cookies to maintain shopping cart items.

3. How We Use Your Data

Your data is used strictly for:

• Processing, packing, and dispatching your pickle orders.
• Sending real-time shipment updates via SMS/WhatsApp through certified logistics partners (e.g. Bluedart, Delhivery).
• Responding to customer support queries and resolving transit issues.
• Improving website experience and cart functionality.

4. Zero Data Selling Commitment

We strictly do NOT sell, rent, or trade your personal information to any third-party marketing companies. Your data remains strictly within Chatkara Store and our authorized logistics and payment gateways.

5. Cookies & Session Storage

We use essential local browser storage to keep track of items in your shopping bag and applied discount coupons (such as CHATKARA15). These store no personally identifying records.

6. Grievance Officer & Contact

In accordance with the Information Technology Act 2000, for any privacy-related grievances or data deletion requests, please contact our designated Grievance Officer: