Terms & Conditions
Standard Terms of Service for chatkarastore.com
1. General Overview
By visiting chatkarastore.com or purchasing items from Chatkara Store (legal entity M/S Chatkara, registered address: Khata no-493, Khasra no-7005, Vill-Farha, PS-Akbarpur, Nawada Sadar, Nawada, Bihar - 805110, India), you agree to be bound by the terms and conditions described herein.
2. Shipping & Delivery Policy
- Orders are dispatched within 1-2 working days.
- Orders above ₹999 qualify for FREE Shipping anywhere across India. For orders below ₹999, a flat standard courier fee of ₹49 applies.
- Standard transit delivery time is 8 to 10 days across India via courier partners.
3. Damaged Jar Free Replacement Policy
Due to the perishable, food-grade nature of homemade pickles, we do not accept returns once a jar is opened. However:
4. Artisan Batch Variations
Because our pickles are handcrafted in seasonal batches using sun-curing, slight variations in oil color, spice pungency, or texture between different seasonal harvests are a characteristic hallmark of homemade products.
5. Consumer Grievance Redressal Mechanism
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, consumers may direct any complaint or escalation to our designated Grievance Redressal Officer:
Name: Soni Kumari
Designation: Owner & Grievance Officer
Email: care@chatkarastore.com
Phone / WhatsApp: +91 91530 18236
Acknowledgment within 48 hours; resolution within 30 days.
6. Governing Law
These terms and customer transactions are governed by and construed under the laws of the Republic of India. Courts at Nawada, Bihar, India shall have exclusive jurisdiction.