Cancellation & Refund Policy

1. Cancellation

You can cancel your order at any time before it is handed over to the courier. To cancel, contact us with your Order ID using the details on this page. Once an order has been handed over to the courier, it cannot be cancelled.

2. Cash on Delivery Orders

If a Cash on Delivery order is cancelled before it is shipped, there is nothing to refund because no payment has been taken.

3. Online Payments

If you paid online and your order is cancelled before it is handed over to the courier, we refund the full amount to the original payment method. We start the refund within 2 working days of confirming the cancellation. Your bank may take 5 to 7 working days to show it in your account.

4. Damaged or Wrong Items

If your parcel arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery with clear photos or a short video of the parcel and the item. After we verify it, you can choose a replacement or a refund. Refunds are sent to your original payment method (online payments) or by bank transfer or UPI (Cash on Delivery), and start within 2 working days of verification.

5. Opened Products

Because these are food products, we cannot accept returns of opened jars or pouches, except when they are damaged or wrong as described above.

6. Contact Us